The Telecommunications Authority of Trinidad and Tobago (TATT) has posted the Draft Telecommunications (Consumer) Quality of Service Regulations for the Republic of Trinidad and Tobago for public comment until May 4 2015.
From the document:
“The Telecommunications (Consumer) (Quality of Service) Regulations seeks to provide the general overarching framework that would safeguard the interests of consumers in the telecommunications and broadcasting sectors and ensure that consumers have a right to the following:
- Access to essential telecommunications and broadcast services;
- Access to the information required to make informed consumption decisions;
- Personal privacy which is respected and protected;
- Minimum standards for consumer-related service quality;
- Protection from unfair and anti-competitive business practices;
- Effective and efficient complaint recognition, handling and resolution;
- Information which creates an awareness of relevant consumer obligations.”
You can View/Download the Draft Telecommunications (Consumer)
(Quality of Service) Regulations, 2015 (PDF ; 739K)
Mirror copy of Draft Telecommunications (Consumer) (Quality of Service) Regulations, 2015
